Success story

EXTREME Entertainment Center

See how OOS has helped customers who manage sports facilities streamline their business operations and improve the member experience

What problem did the client face and what solutions did they seek?

For the expanded entertainment center, the client needed a sales system on which he could sell tickets, both stationary and online, to a trampoline park, VR salon, shooting range, parrot house, inflatables, paintball, bubble balls, as well as a go-kart track.

From the very beginning, the main idea was that the sale of tickets for all attractions would be carried out through one reception. The operator of the go-kart track, which is far from the reception desk, without additional checking of customers, should be able to easily assign the customer to the go-kart. The client also wanted a visually attractive presentation of the queue of rides, race results and the best track times on an external monitor.

The integrated measurement system should provide the results of customers’ rides, and the software at the reception desk should allow you to precisely determine the expected waiting time for your ride before buying a ticket.

The process of selecting and implementing OOS

Sales

OOS Manager sells tickets and items at the POS (point of sale) workstation as well as online reservations and ticket sales in the customer area.

Online zone

The existing go-kart track used a Tag Heuer decoder that was already integrated into our system. After the race, the staff can print the results on a printer, but more importantly, the customer can check the entire history of their rides after logging in to their account in the online zone.

What the satisfied customer says about OOS

“
Extreme entertainment centerOwner
“The implementation of the OOS sales system has improved the work of the reception. When selling tickets, we verify that the customer has an account in the system and has therefore signed all the necessary consents, we also add the customer to a specific race, which the track staff can see in real time. The nearest queues are displayed on a large TV, so the customer can see the current occupancy and get an idea of who they will be racing with and when. During our first weeks with the system, we noticed that some customers, when buying their tickets, did not know how much time they would spend on other attractions, after which they would only plan to go karting.

We proposed a waiting room module where the customer would wait for the right time. An instant system change easily allows the customer to move from the waiting room to a specific race and vice versa. The intuitive track operation module allows races to be easily controlled. The views of the current race and the completed race give customers an overview of the situation on the track. We strongly recommend the OOS Manager system for the operation of an entertainment centre and a go-kart track.”